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An Introduction to Quality Assurance for the Retailers

Mehta, Pradip V. , Fellow, Textile Institute, U.K. and American Society for Quality.
ISBN : 978-81-224-2266-5
Publication Year : 2008
Edition : 1st
Pages : 420
Price : $ 19.67
Binding : Paperback

About the Book:

``This book is a wonderful resource with extensive references. It outlines proven, practical techniques to reduce costs, improve quality and enhance customer satisfaction. It`s a MUST HAVE for retailers and consumer products manufacturers as well as a terrific educational resource.``

-Kenneth L. Wilson, Director, Quality Assurance (Retd.),
Army & Air Force Exchange Service (AAFES)

``Not only retailers but all manufacturers and importers should closely study this important work. It offers practical step by step guidance on all aspects of Quality Assurance in an easy to read format that anyone can understand and implement.``

-Thomas F. Bennett, Director of Quality Assurance,
J.C. Penney Company, Inc.

``This is a comprehensive text that explains in simple terms the complex business of product quality assurance. Pradip Mehta shares his years of experience in this field making this book an excellent reference for novice and expert alike.``

-Donald L. Mays, Vice President, Retail Consumer, Product Services,
ETL SEMKO Division, Intertek, Testing Services (ITS)
and Former Technical Director, Good Housekeeping Institute

``Pradip Mehta breaks new ground as he examines the world of Retail Quality Assurance. The author sheds light on this fascinating subject and does this in style that is eminently readable. A must-read for Retailers setting up a QA function, Suppliers, Professionals in the areas of Quality Assurance and Certification and Inspection services.``

-Ram Ramaswamy, Global Program Manager, Commercial Inspection
and Testing Services, Underwriters Laboratories, Inc.

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About the Author:

Pradip V. Mehta,, a Fellow of the American Society for Quality, is a quality assurance executive in a multinational retail and service organization. The authors one book as well as numerous articles on quality demonstrate his extensive experience in quality management field. He has conducted extensive training, both classroom and on-the-job, for the quality assurance staff of the company he works for. In 1996, he visited NIFT, New Delhi, twice to teach quality and to hold industry training sessions under the United Nations Development Programme.

He received the B. Tech. (Engg.) in 1968 from the Maharaja Sayajirao University, Baroda, India, and the M.S. degree (1972) from the Lowell Technological Institute, Lowell, Massachusetts, and the M.B.A. degree (1978) in business management from the University of Dallas, Irving, Texas. He is also a Registered Professional Engineer (textile engineering) in Texas. In 1995, he received ISO 9000 Lead Assessor/Auditor certification from RAB and IQA. He is very active in the American Society for Quality (ASQ).


  1. Introduction
  2. Organizing for Quality
  3. Approaches to Quality
  4. Standards and Specifications
  5. Product Safety 1
  6. Costs Associated with Quality
  7. Customer Returns and Customer Satisfaction
  8. Supplier Quality and Relationship
  9. Corporate Social Responsibility and Social Audits
  10. Resources
  11. How to Start Managing Quality
Appendix I - QA Functional Statement, Job Descriptions and Training Plans
Appendix II - Standard Operating Procedures (SOPs)
Appendix III- Standard Inspection Procedures (SIPs)
Appendix IV - XYZ Corporation?s Guidelines to Quality
Appendix V - Quality Terms and Conditions
Appendix VI - Quality of Customer Service
Management and Commerce,General Management,General Books