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Organizational Excellence Through Total Quality Management - A Practical Approach
Lal, H.
, Director General, FICCI Quality Forum, Federation of Indian Chambers of Commerce & Industry, Federat
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PRINTED BOOK DETAILS:
ISBN :
978-81-224-2289-4
Publication Year :
Feb, 2008
Edition :
1st
Pages :
484
Price :
$ 15.00
Binding : Paperback
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About the Book: |
Quality is key to the competitive advantage in today's business environment. In this book, the term Quality has been interpreted in its broader sense of overall performance of an organization rather than quality of products and services. The value of this book is in the rich experience of the Author in the body of knowledge of quality management, both in the national and international context. He has presented the subject in the way that it can be easily used in the practical situations, which would convince the reader of its applicability in the real world. In addition to traditional theory of TQM, the book also covers the new concepts of quality management developed in the last decade, such as Six-Sigma, Lean Production, CRM, Balanced Score Card and Corporate Social Responsibility.
The book provides practical guidance for preparing comprehensive quality improvement plan, which not only covers production of goods and services, but also other departments such as Design, Marketing, Material Management and HR, all of which play an important part in achieving organizational excellence. Implementation of TQM is always a major problem. The book includes an exhaustive self-checklist, which can be used as a barometer for effective implementation. In addition to being a practical guide for the industry managers, it can also be used as a textbook on quality management by Management and Engineering institutes.
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About the Author: |
The Author, Lt. General H. Lal (Retd.) is a Mechanical Engineer with over 30 years experience in practice of quality management. He was the Director General of Defence Quality Assurance where quality is critical for operational readiness of the Armed Forces. He was awarded PVSM, the highest peacetime award by President of India for Distinguished Services of Most Exceptional Order. He also served as Director General, Bureau of Indian Standards and made significant contribution in international standardization as a member of ISO Committee which developed ISO 9000 series of standards.
He is the author of a number of books and papers on Quality Management. His book ``ISO 9000 for Developing Countries`` was jointly published by International Trade Centre UNCTAD/WTO and International Organization for Standardization (ISO). This book was originally published in English, French and Spanish and was subsequently translated in many languages by national standards bodies.
General Lal is also the Quality Advisor to United Nations Industrial Development Organization (UNIDO) and has assisted a number of countries in establishing standards and quality institutional structure. For last 15 years he is the Director General, Quality Forum of Federation of Indian Chambers of Commerce and Industry (FICCI), which is providing training and consultancy to companies for improving quality and competitiveness. He is actively involved in quality movement in India and is currently the Chairman of National Board for Quality Promotion of Quality Council of India established by the Government of India in collaboration with Indian Industry.
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Contents: |
Part:-IProduct Quality and its ControlCreating Quality by DesignQuality Control of the Purchased ProductQuality Control of Manufacturing ProcessesSales and Product QualityOrganising Effective Quality Management Economics of QualityThe Human Factor in QualityManagement of Service Quality
Part:-IIConcept and PhilosophyISO-9000 StandardsThe Customer-Focused OrganizationLeadership and Team BuildingLean Production SystemTotal Productive Maintenance (TPM)Customer Relationship Management (CRM)Six-SigmaCorporate Social ResponsibilityBalanced Score CardQuality Awards Implementation of TQM
Part:-IIIFrequency DistributionNormal DistributionTheory of ProbabilityControl ChartsControl Chart of AttributesTheory of Sampling InspectionStandard Sampling Tables Test of SignificanceStatistical TolerancingABC AnalysisValue AnalysisDefect Diagnosis and PreventionReliability Design, Evaluation and ControlMaintainability5 `S` PracticesQuality Circles
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Audience: |
Management and Commerce,General Management,Marketing
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